CLAIMS AND COMPENSATION
If, upon arrival, or at any point during your stay you feel that
your accommodation differs from what you imagined then please
take this up with the owner/keyholder. Any complaints regarding
a property should be discussed directly with the owners or their
representatives during the rental period. Complaints lodged at
the end of or after the rental period will not be taken into consideration.
To quote from our 'About Us'
"Rii will endeavour to keep information on this site up to
date and accurate, particularly with regard to prices and services/facilities
available. To this end we have an ongoing policy of property inspection
to ensure that the properties and their services match accurately
their descriptions on this site. We also work closely with the
owners to ensure that they are totally responsible for the published
We would remind you then that Renting In Italy hold no responsibility
in cases where your accommodation is considered to be different
to the description found on this web site - this is ultimately
the responsibility of the owner.
In the case of there being a difference between the accommodation
cited on your booking voucher and the accommodation you find upon
arrival, then Renting In Italy will substitute this with a property
of equivalent value. If this is not possible, due to reasons of
availability or a refusal (with valid reasons) on your part to
accept the alternative, the Renting In Italy will refund the entire
Renting In Italy will not accept any responsibility for any of
1. Negligence or failure of third-party services.
2. Force-Majeure, or any occurrences that neither renting In Italy
nor its representatives could foresee, in spite of reasonable
diligence. In these conditions force majeure shall include but
shall not be limited to war, or threat of war, natural disasters,
terrorist activity, threatened or actual, civil or political unrest,
military intervention, closure of ports or airports, industrial
action threatened or actual, fire, flood, earthquake, lightning
strikes, hurricane, tornado, technical problems of transport or
any other circumstances beyond RiI's control.
3. Theft of property or belongings from the rented accommodation.